How an electrical engineering and manufacturing business eliminated recurring IT disruptions, protected critical work, and scaled from roughly 50 to more than 110 employees.
Before Leet Services took over, there was no cohesive IT strategy. Engineers used slow VPN connections to open large CAD files from home or across company buildings. Dropped or unresponsive connections sometimes caused entire documents to be lost, and employees drove into the office because remote work was unreliable.
Manufacturing equipment suffered recurring connectivity problems. Staff could spend hours investigating line-down issues and sometimes needed to return after hours to restore operations. Outdated computers, unreliable printing, inadequate storage, missing server and workstation backups, and security concerns added to the daily disruption.
Leet Services met with every computer user, documented their frustrations, and resolved immediate issues. A one-year replacement plan provided appropriately specified workstations for each role.
Egnyte replaced the problematic VPN-based file workflow, enabling secure access to engineering projects used in AutoCAD, SolidWorks, Altium, and OrCAD from different locations.
The team replaced network wiring and equipment, isolated manufacturing systems with VLANs, assigned static IPs, upgraded operating systems, replaced hard disks with SSDs, and kept cloned drives for faster hardware recovery.
Printers moved to wired Ethernet with static addresses, and cloud print management standardized drivers and settings. Employees received straightforward support through phone, text, email, and a portal.
A local backup appliance protected server data before file workloads moved to the cloud. The company added 24/7 endpoint and Microsoft 365 security monitoring, EDR, identity security, Microsoft 365 hardening, AI-based email protection, and local administrator controls.
Management now completes a single onboarding form. Leet Services manages the technology setup, hand-delivers computers, and personally introduces new employees to their equipment.
The company has grown to more than 110 employees, with Leet Services managing the planning, implementation, cybersecurity, support, and maintenance behind its technology. Leadership collaborates on strategy and budgets rather than fielding constant IT complaints. Crucially, the engineering and manufacturing problems that used to interrupt operations have not recurred for years.
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